THE BRYANT GROUP

Perfecting the Art of World-Class Service
We equip staff members and leaders with best-in-class techniques to create loyal customers and build a culture of service excellence. Over the past decade we have trained high-performing individuals in professional sports, Fortune 500 companies and numerous marquee organizations. We also look forward to assisting you. Our business is…the success of yours.

OUR EXPERTISE

Elevating Skills and Creating Service Champions
We offer a collection of training solutions that are built to take your team and organization to the next level. Each of our signature programs are custom-designed to compliment your company culture, achieve the desired outcomes and exceed expectations. Enough with boring and ho-hum training: treat your team to a learning experience that is tailored, engaging and highly effective.

THE GAME PLAN

Our signature playbook to improve your customer experience.

1. We determine the unique needs of your organization.

2. We design tailor-made solutions to achieve your objectives.

3. We develop customized content built around your brand.

4. We deliver transformative programs that exceed expectations.

“Although your customers will not love you for giving poor service,
your competitors sure will.”
~K. Zabriske

We put the swish in customer experience.

  • “I appreciate how you worked with us to understand our culture and develop such a specialized workshop. Our guest experience has significantly improved and the feedback has been tremendous. Thank you!”

    James R. Jordan

    Executive Vice President
    Charlotte Hornets


  • “The program was awesome and the feedback has been phenomenal. We have become top ranked in sales production. You are welcome to speak to us anytime!”

    Sheryl Vaughn

    Vice President of Wealth Management
    Bank of America


  • “I’ve worked with Bryant Group at multiple teams and they are simply the best out there. I recommend them to anyone looking to receive a top-notch program for their organization.”

    Jamie Morningstar

    Vice President of Ticket Sales & Service
    Milwaukee Bucks


  • “This was brilliant and engaging! I loved the way you equipped our employees and helped them with their personal brand and business savvy.”

    Graciela Meibar

    Vice President
    Mattel, Inc.


  • “Bryant Group did an excellent job with our leadership team and I’m confident the day this will enhance our overall member experience. This was terrific!”

    A.J. Bondi

    Senior Director of Retention
    Cleveland Cavaliers


  • “The Bryant Group is first-rate in service training and I highly recommend them for any team looking to retain and renew clients. I’ve never experienced a training program as effective as this.”

    Qiava Martinez

    Vice President of Premium Sales & Service
    Oakland Raiders


  • “Thank you for all of your efforts and partnership in helping us to create the best customer service culture in all of sports!”

    Brian Ford

    Chief Operating Officer
    Tampa Bay Buccaneers


  • “I was thoroughly impressed yet again with this incredibly dynamic program on professional development and executive presence. This was great and exceeded our expectations.”

    Marvin Washington

    Director, Global Sourcing
    Fiat-Chrysler Automobiles